Refund policy

The AI Time-Back Assessment carries a clear, refund-backed guarantee. This page states exactly how it works.

The guarantee

If the Assessment cannot identify at least 5.00 validated, non-overlapping team-hours per week across your firm, the $999 total fee is refunded in full.

What counts

• Each opportunity is calculated conservatively and validated by your workflow owner.
• Unvalidated estimates count as zero.
• Overlapping opportunities are counted once, and the total is rounded down.
• The guarantee covers identified opportunity only - not realised savings, adoption, revenue, or any legal, tax or professional outcome.

How the refund works

The decision is automatic: if the validated, non-overlapping total is below the threshold, a refund is owed - there is nothing to argue and no form to fill in. “Automatic” describes the decision rule, not the payout speed: I process the refund manually to your original payment method (or reverse the invoice) within 5 business days of delivery.

You keep the findings

Even when a refund is due, you still receive the full Assessment - the scorecard, the recommendations and the four-day plan. The work is delivered either way.

Questions

Email lennox@lennoxsaint.com any time. See also the method for how the numbers are calculated.